Beginning with an on-site technical evaluation of your IT infrastructure, our Managed Services Program provides a personalized, all-inclusive approach to IT management. For a reasonable and fixed monthly fee, your managed service program will include maintenance, monitoring, and support services tailored to the needs of your business.
Managed Services Program participants experience:
- Increased performance and efficiency of IT systems
- Lower levels of downtime
- Quick resolution of routine and emergency IT problems
Most importantly, by allowing us to take responsibility for the functionality and performance of your IT systems, business owners, operators, and employees are able to focus on the day-to-day operations that make their business work.
Features and benefits of our Managed Services Program include:
- An in-depth evaluation of your current operations, future needs, and areas of concern
- The ability to design, re-design, or restructure your IT systems in a manner that addresses your key needs at competitive and affordable price points
- The ability to remotely manage your IT systems, including monitoring and troubleshooting, effectively limiting your potential downtime and interference due to technical-related issues
- 24/7 on-call support with a finite response time
- Available help desk-style support including service calls and support visits
- A proactive approach to systems monitoring, maintenance, and security with regular and timely communication regarding all potential issues
